If your Smart TV Samsung UE65NU8502 works very slow, it hangs, or you have a full memory and you want to erase everything, or you want to sell it or give it away and you want nobody to be able to access your history and passwords you can do a factory reset or format so that it returns to be like the first day.
IMPORTANT: formatting or resetting your Samsung UE65NU8502 to its factory state it will delete all the personalized settings of the TV such as the tuned channels and their order, names of inputs, applications that have been installed, passwords of the accounts linked to this UE65NU8502, Wi-Fi passwords, usuario de Samsung y Smart Hub y el historial de navegación web.
The Samsung UE65NU8502 TV will need to be fully configured as when it was turned on for the first time after purchase.
Estimated time: 15 minutes.
You will need:
- TV remote
If you don't have a remote you can buy one from this link on Amazon. *
Models between 2014 and 2018:
1- First step:
First go to the home menu of your Samsung UE65NU8502 165.1 cm (65") 4K Ultra HD Smart TV Wi-Fi Black, Silver TV by pressing the "Menu" button on the remote control or remote control of the Smart TV.
2- Second step:
With the directional buttons of your remote control, scroll down the UE65NU8502 menu to the section called "General", this is the option with an icon of a wrench.
3- Third step:
Using the direction buttons on the Samsung UE65NU8502 remote control, scroll down the menu that appears on the screen to the section called "Self Diagnosis" and press the enter button (the button located in the center of the 4 direction buttons).
4- Four step:
Using the directional buttons on the Samsung UE65NU8502 remote control, scroll down the menu that appears on the screen to the last section called "Reset" and press the enter button (the button located in the center of the 4 directional buttons) to start the TV reset.
5- Fifth step:
A window will appear asking for the PIN code. If you have never changed the Samsung UE65NU8502 PIN code, enter
0000 which is the default PIN code for all Samsung televisions.
6- Sixth step:
A confirmation message will appear on the Samsung UE65NU8502 screen indicating that all the information on the UE65NU8502 TV will be erased, including the settings, installed applications except the network settings.
Press Yes to confirm the TV reset.
7- Seventh step:
Once the data deletion process is completed from the Samsung UE65NU8502 and the factory settings have been restored, a message will appear on the screen indicating that the reset has been performed and that the TV will automatically turn off and on again.
If you don't have the Samsung UE65NU8502 remote control, your TV has entered a reboot loop or is unresponsive, you can factory reset your Samsung using the physical buttons on the back, bottom, or side of the TV.
1- First of all, we locate the power, volume up and volume down buttons of the Samsung UE65NU8502.
They must be located on the back of the TV, on its right side or at the bottom of the Samsung screen.
2- Next we disconnect the Samsung UE65NU8502 from the electrical current, unplug it or turn off the switch of the strip where it is connected to leave it without electricity.
3- Hold down the power button on the Samsung UE65NU8502 for about 15 seconds and release the button again.
4- Reconnect the Samsung UE65NU8502 TV to power and press the power button.
5- The Samsung UE65NU8502 TV will restart and it will take a few minutes or seconds to restore to factory settings, once restored we will have to reconfigure it, choosing the language, internet connection, tuning channels, installing applications or configuring Bluetooth devices.
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About the device:
The Samsung UE65NU8502 it is a television with the Tizen operating system, an aspect ratio of 16:9, 4 HDMI ports, 2 USB ports, a screen resolution of 3840 x 2160 pixels, a screen diagonal of 165.1 cm, Bluetooth, Wi-Fi, Ethernet port (RJ45), dimensions of 0 cm width, 0 cm height and 0 cm depth.
Release date: 2018-07-04.
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