If your Smart TV Samsung UE55J5502AK works very slow, it hangs, or you have a full memory and you want to erase everything, or you want to sell it or give it away and you want nobody to be able to access your history and passwords you can do a factory reset or format so that it returns to be like the first day.
IMPORTANT: formatting or resetting your Samsung UE55J5502AK to its factory state will eliminate all the personalized settings of the television such as the tuned channels and their order, input names, applications that have been installed, passwords of the accounts linked to this UE55J5502AK, Wi-Fi passwords, Google Play user and web browsing history.
The Samsung UE55J5502AK TV will need to be fully configured as when it was turned on for the first time after purchase.
Estimated time: 15 minutes.
You will need:
- TV remote
If you don't have a remote you can buy one from this link on Amazon. *
1- First step:
First go to the start menu of your Samsung UE55J5502AK TV, once we have it in front of us we go to the settings, it is the gear wheel icon in the upper right part of the screen of your Samsung UE55J5502AK:
2- Second step:
We navigate through the menu of the UE55J5502AK TV until we find the section called "Storage and reset", press to access the storage settings and factory restore.
3- Third step:
Once inside the Samsung UE55J5502AK Storage and reset settings, we look for the "Factory data reset" section with our remote or cursor and click on it.
4- Four step:
A confirmation message will appear on the screen of the Samsung UE55J5502AK indicating that all the information on the television UE55J5502AK will be deleted, including the settings, the downloaded applications and the link with your Google account (the Google account is not deleted, only unlinked from the TV), click on "Factory data reset" again, if you have decided not to continue click "Cancel" and no data will be deleted.
5- Fifth step:
A second confirmation message will appear to confirm that you want to restore the Samsung UE55J5502AK, from this step you cannot go back, all apps and settings will be removed from the TV.
Press "Erase everything" to finish and wait a few seconds for the: model to be completely restored.
If you don't have the Samsung UE55J5502AK remote control, your TV has entered a reboot loop or is unresponsive, you can factory reset your Samsung using the physical buttons on the back, bottom, or side of the TV.
1- First of all, we locate the power, volume up and volume down buttons of the Samsung UE55J5502AK.
They must be located on the back of the TV, on its right side or at the bottom of the Samsung screen.
2- Next we disconnect the Samsung UE55J5502AK from the electrical current, unplug it or turn off the switch of the strip where it is connected to leave it without electricity.
3- We press the power and volume down buttons of the Samsung UE55J5502AK at the same time, we keep them pressed and we connect the Samsung television to the electrical current.
4- We hold down the power and volume down buttons without releasing them at any time until we see the Samsung logo or the Android TV logo.
The moment we see the logo we can release the buttons.
5- The Samsung UE55J5502AK TV will restart and it will take a few minutes or seconds to restore to factory settings, once restored we will have to reconfigure it, choosing the language, internet connection, tuning channels, installing applications or configuring Bluetooth devices.
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About the device:
The Samsung UE55J5502AK it is a television with the operating system, an aspect ratio of 16:9, 3 HDMI ports, 2 USB ports, a screen resolution of 1920 x 1080 pixels, a screen diagonal of 139.7 cm, Wi-Fi, Ethernet port (RJ45), dimensions of 0 cm width, 0 cm height and 0 cm depth.
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